Shipping Policy

  • Methods of shipping include FedEx or UPS.
  • Customers are responsible for shipping charges.
  • International shipping is available.
  • Shipping insurance is available.
  • Shipping charges are non-refundable.

Return & Refund Policy

  • Please contact returns@nostrumshop.com for all refunds and/or returns. Must have a Return Merchandise Authorization (RMA) number, provided via e-mail, to refund and return product.
  • Must be returned in 30 days to receive refund.
  • Must be unused for 100% refund.
  • Restocking fee will apply.
  • Must be purchased directly through nostrumshop.com. Nostrum products purchased through third-party links are to be returned to and refunded by only that third-party.
  • Shipping charges are non-refundable.
  • Special order items are non-refundable.

Cancellation Policy

  • Order cancellations must be made within 24 hours (or by the next business day) from time of purchase (for regular purchases) to receive full refund.
  • Shipping charges cannot be refunded or canceled.
  • Pre-ordered products may be canceled anytime before the date of release.
  • To cancel a purchase, please contact us by phone (734) 548-8677 or email us at returns@nostrumshop.com.

 

Warranty Policy

  • Warranty period is one year from date of delivery.
  • Warranty explicitly excludes the cost of labor for product installation and removal, diagnostics, or troubleshooting.
  • Warranty does not cover items that have been tampered with, misused, improperly installed, or improper application.
  • Warranty does not apply to shipping damages.
  • Warranty covers manufacture defects:
    • Damaged upon opening, not including shipping damages
    • Broken connector
    • Terminal loose
    • Damaged or missing O-rings, combustion seals, or spacers
  • Nostrum Energy, LLC will replace for no charge any Nostrum product that is deemed under warranty.
  • Warranty is non-transferable and limited to original purchaser for vehicle application.
  • Warranty applies only to items purchased directly through nostrumshop.com. Nostrum products purchased through third-party sites are to be returned to and refunded by only that third-party.
  • Customer is responsible for any shipping charges that may occur. In the case that a product is deemed defective and covered under warranty, Nostrum Energy, LLC will pay ground shipping back to the customer.
  • Warranty is determined solely by Nostrum Energy, LLC, and all products claims are to be inspected according to Nostrum standards.